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Customer Support IFRSKEYES provides an efficient customer support, within the maintenance contract, in order to answer with reactivity to customers’ questions and needs. This support is available by phone (hotline), emails and web-based CRM.

Training

IT Administrators, super-users and end-users are educated on our solutions both on settings aspects and business processes, in order to fully take advantage of the installed product. Recognized as a training centre, IFRSKEYES offers two kinds of training :

> Intra-company training:

It takes place either at customer sites or in our premises in Toulouse, Colomiers. We offer a standard catalogue that can be customized to respond more closely to user specific needs and demands. In that case, training sessions will be custom built.

Data Upload

From the software implementation to the customers’ fleet extension, IFRSKEYES is able to integrate every kind of data from other information systems into our solutions. This enhanced capacity of uploading and exporting data offers you a time saving and risk control.

Customized Development

Even though our turnkey solutions are based on best practices, IFRSKEYES is attuned to its customers’ desires of adjustment and customization. After having analysed their request, our expert teams adapt the best of breed solution to customer specific requirements.